Frequently Asked Questions

Where are we located?
How do I open an account?
What are our opening and closing times?
How do I place an order?
What days do we deliver?
What areas do we deliver to?
What is our Returns Policy?
Price List and Product Lists

Where are we located?
In the heart of London at New Covent Garden Market.

How do I open an account?
Either e-mail us or contact us by phone to arrange a visit by one of our representatives who will arrange an account.

What are our opening and closing times?
Office opening times are 7am – 5pm and 7pm – 4am
Saturday - office closed, deliveries between 4am – 10am.

How do I place an order?
You can place orders by telephone (or on our answer phone), by fax or e-mail.

What days do we deliver?
We deliver Monday to Saturday.

What areas do we deliver to?
We deliver to The City, West End, Surrey and surrounding areas.
Please contact us if you are out of these areas - all deliveries are considered.

What is our Returns Policy?
If there are any problems with your order please contact the office as soon as possible within 24 hrs where we will credit or replace goods where necessary.

Price List and Product Lists
Contact the office during opening hours or e-mail us and we will arrange for these to be sent.

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